Last Updated: September 23, 2019
Application of This Policy
Collection of Personal Information
In order to use certain features of our services You must first complete a registration process and establish an account (“Account”). During registration for Your Account, You will be required to provide basic information such as Your first and last name, organization, valid email address for Your organization, user role, and establish a password (“Account Information”). TGX will retain Account Information and associate it with Your Account.
For course participants, our servers automatically record information about Your use of the System, such as when You log in and submit answers to questions or provide feedback to the organization’s administrator. We will associate that information with their account. The administrators may use those data for training evaluation purposes. We store and maintain personal and associated account information in order to provide the System.
TGX may conduct statistical analyses on users’ performance to study the effectiveness of the TGX Services and improve the customer experience. No identification of users will be revealed at any point to any third party. We do not sell, rent, trade or otherwise disclose personal and associated account information about our users.
In addition, to place an order for certain services (e.g., access to a virtual classroom), TGX may require that You (assuming age of majority) provide payment information such as credit card numbers and billing addresses and TGX will also acquire Your IP address. Credit card information, including the card number, expiration date and security code, is securely collected by us and passed directly to our payment processor over a secure socket layer (see the section entitled “Payment Processor” below). Credit card data is not retained by TGX in any form.
Use of Your Personal Information
You acknowledge that TGX may use personal information that You voluntarily disclose to us to:
- Provide Organization/Facilitator of Services with information about new products, services, newsletters, informative e-mails, and research on future product ideas or improvements (and, by using the TGX Services, You give Your consent to receive such information);
- Assist us in creating, improving, or providing content that is relevant to You;
- Provide Organization/Facilitator of Services with special offers that may be of interest (if You have opted-in to receive such marketing and promotional materials) and to improve their experience on our Website or with our System;
- Assist us in creating better products and services to meet the needs of Organization/Facilitator of Services;
- Allow You to purchase and download products, obtain access to the System or otherwise engage in activities You select;
- Provide You with technical support;
- Help You quickly find software, services or product information important to Organizations/Facilitator of Services;
- Send transaction-related communications such as welcome letters, and product/service order confirmations. TGX may also send Organizations/Facilitator of Services surveys or marketing communications to inform them of new products or services or other information that may be of interest (and, by using the TGX Services, You give Your consent to receive such information); and
- Restrict the availability of some of the products, services and content to certain parts of the world, where required for legal reasons, by using Your address, IP address and other information in order to enforce those restrictions.
While using the TGX Services, You may have opportunities to post reviews or other personal information in forums on the Website at Your own discretion. Please understand that when You post such information, it is made public and is not subject to our control. You should exercise caution when deciding to disclose any personal information in a publicly available forum such as the Website and agree to indemnify TGX for any damages or claims resulting from any of Your postings. TGX is not obligated to monitor postings and at its discretion remove any content submitted.
Disclosure of Your Personal Information
- If You are a course participant or student, TGX may disclose Your personal information to administrators and instructors at Your organization;
- TGX may disclose Your personal information with Your prior consent, or the consent of Your parents if You are under 18 years old;
- TGX may be required by law to disclose personal information without Your consent in the event of emergency situations or when required by government, valid legal process, or other legal authority;
- TGX may also disclose Account Information to the administration of any organization (at which You are a administrator/instructor) for administrative purposes including the right for the organization to compile a list of group leaders who use the Services and contact such group leaders in order to obtain references to evaluate an implementation of the Services.
How to Opt-Out / Withdraw Consent
You can withdraw Your consent for the use of Your personal information at any time by requesting the deletion of Your Account or by providing written notice to us of that withdrawal. However, You acknowledge that information may be retained by TGX for audit or archival purposes or as required by applicable federal and state laws. You can also review and update Your personal information yourself through the user features in Your account (see further Access to Your Personal Information).
If You are an Organization or Facilitator of Services and opted-in to receive marketing communications but at any time You do not wish to continue to receive marketing communications, You may follow the “unsubscribe” instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in Your Account settings. Please keep in mind that, even if You choose not to receive marketing communications, You cannot opt-out of receiving transactional or account communications related to services or products that You have requested (e.g., purchase confirmation e-mails and receipts) or important updates from us from time to time relating to the TGX Services or updates to the legal terms that govern Your use of the TGX Services.
Retention of Personal Information
Safeguards We Have in Place
TGX stores and processes Your personal information on our servers principally in the United States, but also internationally. Accordingly, Your data may be available to government bodies or their agencies in those jurisdictions under a lawful order, irrespective of the safeguards we have put in place for the protection of Your personal information. TGX employs reasonable managerial and technical measures to ensure that Your personal information is secure. In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of Your personal information and do not assume any liability for improper access to it. The Internet is not a secure medium and You acknowledge and agree that the privacy of Your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted, or altered. By using our Website, or providing personal information to us through any means, You agree that we can communicate with You electronically regarding security, privacy, and administrative issues relating to Your use of our Website and our services.
Compliance with the Family Education Rights & Privacy Act (FERPA)
In the United States, the Family Educational Rights & Privacy Act, 20 U.S.C. § 1232(g), restricts the disclosure of personally identifiable information from a student’s education records, unless an exception applies. For U.S. users, TGX’s data protection and privacy policies and practices comply with FERPA and other applicable federal and state education privacy laws.
TGX maintains the confidentiality of FERPA-covered student data, and only uses this information to deliver and improve TGX Services provided to schools and their students. You may also have specific rights related to accessing and/or updating Your Personal Information when FERPA applies. For further information about FERPA compliance, or to access, modify, or remove any such data, please contact us at email@example.com.
Access to Your Personal Information
You are responsible for updating and maintaining the truth and accuracy of the personal information You provide to us relating to Your Account. If You want to update the personal information, You have provided to us, You should do so by visiting: https://thirded.com/my-account/. You must be signed in to access Your Account and the privacy link above.
Collection of Non-Personal Information
TGX does not respond to Do Not Track signals on web browsers, as the industry has not settled on a Do Not Track Compliance standard.
TGX Development, LLC
P.O. Box 14214
Research Triangle Park, NC 27709
We will endeavor to answer Your questions within a reasonable period of
time and advise You of any steps taken to address the issues raised by You.
Our Website is connected by “hyperlinks” to other websites. You acknowledge and agree that TGX makes no representation, warranty, covenant, or claim regarding, and TGX expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our Website. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that TGX monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that TGX provides these hyperlinks to You only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by TGX of any such website or linked resource whatsoever.
When You leave our Website, You acknowledge and agree that our terms and policies do not govern Your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which You navigate from our Website.
Social Media Widgets
Your California Privacy Rights
In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by e-mail to firstname.lastname@example.org.
TGX does not share Users’ personal information with third parties for the third parties’ direct marketing purposes. Nonetheless, if You are a California resident, You may request information about the disclosure of Your personal information to third parties for the third parties’ direct marketing purposes by emailing email@example.com.
United Kingdom and European Union Residents
In addition, for purposes of providing the Website and services, You acknowledge that TGX may transfer Your personal data to servers located in other countries outside of the United States, which provide for a different level of data protection. By using, and continuing to use the Website and services You agree to that transfer.
TGX uses Stripe (https://stripe.com) and Square (https://squareup.com) as payment processors for our services. You acknowledge and agree that TGX may disclose personal information to Stripe and Square such as Your name and e-mail address so that Stripe or Square may contact You directly for personal information such as credit card information. TGX provides payment processors with the minimal set of personal and billing information required to process Your payment and minimize fraudulent payment risk.
You acknowledge and agree that TGX makes no representation, warranty, covenant, or claim regarding, and TGX expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices in regard to any personal information that we disclose on Your behalf or You provide to Stripe or Square directly or any other party in relation to purchasing a product or service from our Website.
You acknowledge and agree that our terms and policies do not govern any other party.
You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which You provide personal information.