Below are answers to some of the frequently asked questions we receive about how to use the ThirdEd virtual platform.
What are the system requirements?
The ThirdEd™ platform is powered by TalentLMS. ThirdEd courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile devices.
Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher
Note: If you have an older browser version, we
strongly recommend that you upgrade it.
Mobile Device Operating System:
Android: v4.1 or higher
iOS: v5.1 or higher
How do I change my username?
After logging into the system, use the main dropdown menu to access “
My info.” The “
My Info” tab will appear for all roles, including
Administrator,
Instructor, and
Learner. Under the “
Info” tab, simply type your new username and click the
Update user button at the bottom of the page to save your changes.
What if I can’t remember my password?
Log into the system. Click the “
Forgot your password?” link. Enter your username or email address and we'll email you instructions on how to reset your password.
How do I create a strong password?
The ThirdEd system requires passwords at least eight (8) characters in length with one (1) uppercase letter, one (1) lowercase letter, and one number.
If the system is idle for a long period of time, will I be logged out automatically?
Yes. You will be logged out after 15 minutes of non-activity.
What if I can’t log in using my smartboard or interactive whiteboard?
Make sure that you are not using the default browser. Acceptable browsers are as follows:
Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher
What if I can’t access SCORM compliant content such as the Fake News Jeopardy game?
Check your browser to ensure that third-party cookies are enabled.
How do I allow my learners to retake a
Knowledge Check if they do not pass on the first attempt?
If you
have a custom course shell for the
Student Supplement course, you can
adjust the Knowledge Check
settings by:
1) Deactivating the unit (i.e., hover
your mouse over the unit and you will see the "deactivate" option. The
unit will turn to the color red after you
deactivate it. Your students will be able to skip the deactivated unit.
or
2) Edit the Knowledge Check by
hovering over the unit and clicking the “edit” option. The next page will
present a "Test Options"
button under the vertical menu in the right
margin. Click the button and change the “maximum number of attempts” under the Repetitions (i.e., test retakes) option
to a number that is greater than one. We
recommend changing the value to 2.